Refund policy
Thank you for shopping with us! We hope you love your purchase!
If you need to return a product for any reason, please start by contacting us @ hatterasyachtsgear@threds.com
Please provide your name, order number and the item(s) in question. In addition, tell us why you want to return the item(s). Example: It didn’t fit quite right; not what I was looking for; something was damaged or defective; ended up not needing it.
It is important to contact us up front. In some cases, we may be able to issue a refund without the need for returning the product(s).
Because our inventory and product offerings change often, we do not offer exchanges. We instead can offer a refund or store credit amounting to the original cost of your item(s), not including the shipping costs. Afterward, you can visit our website and purchase any new item(s) you might want!
Refunds will be applied to the original method of payment upon receipt of the item(s) and confirmation of the condition. Any applicable discounts at the time of purchase will be deducted from the refund amount. The turnaround time for processing refunds is 3-5 business days after receipt of the item(s). The initial shipping charge is not refundable.
A Few Important Items of Note:
- All returns must be made within 30 days of receipt of the item(s)
- All international sales are final, unless the product was damaged at the time of delivery
- We do not accept returns of customized or personalized merchandise, unless it was damaged or defective at the time of delivery
- Items purchased at clearance pricing, or from our clearance sections, are not eligible for return
- Returned item(s) must be unwashed and in original condition. If returned items are not in original condition, we may issue a store credit instead of a refund